Privacy Policy

NextGen Property Solutions Pty Ltd ("we", "us", "our") is committed to protecting your privacy in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, and protect your personal information when you use our website or engage our services. By using our site or services you agree to this policy.

You provide directly:

• Name, email, phone number and address
• Property details relevant to your project
• Quote requests, messages and correspondence
• Payment and billing details (handled by secure payment providers)

Collected automatically:

• IP address, browser type and device info
• Pages visited and time on site
• Cookie and tracking data

We only collect what is necessary. We do not collect sensitive information unless required and consented to.

• Respond to enquiries and provide quotes
• Schedule and deliver property services
• Process payments and maintain records
• Send project updates, invoices and warranties
• Send marketing emails only if you have opted in
• Improve our website and services
• Meet our legal obligations

You can opt out of marketing at any time - just contact us or click "unsubscribe" in any email.

• Subcontractors working on your project - bound by confidentiality
• Service providers (IT, accounting, CRM) operating on our behalf
• Payment processors for secure transactions
• Government bodies where required by law (e.g. Fair Trading NSW, ATO)
• Legal and financial advisors under strict confidentiality

We never sell, rent or trade your personal information to third parties.

We store information on secure servers using encryption, access controls and regular security reviews.

We keep your data for as long as needed - typically 7 years for financial records as required by law.

No internet transmission is 100% secure. While we take all reasonable steps, we cannot guarantee absolute security.

Under the Privacy Act 1988 you have the right to:

• Access the personal information we hold about you
• Request corrections if it is wrong or out of date
• Ask us to delete it (where legally permitted)

Contact us to make a request. We will respond within 30 days. There is no charge to request access.

• Essential - required for the site to function
• Analytics - understand how visitors use our site (e.g. Google Analytics)
• Marketing - relevant advertising (e.g. Google Ads)

You can disable cookies in your browser settings. Turning off essential cookies may break some features.

The latest version is always on this page with the updated date shown at the top. Continuing to use our services after changes are posted means you accept the updated policy.